Training Cancellation Policy
Last updated: September 26, 2026
We know plans change. This policy explains what happens if you need to cancel a Mental Health First Aid (MHFA) training with Casual Friday Golf, and what we’ll do if we ever need to change a class. Our trainings follow the Mental Health First Aid program of the National Council for Mental Wellbeing, and this policy is set by Casual Friday Golf as your certified instructor.
Public classes
Registration for public classes closes 7 days before class. That’s when we send out pre-work and set up your course materials, so it’s also our cancellation cutoff.
7 or more days before class (before registration closes): Full refund, or a free transfer to a future public class.
Less than 7 days before class: No refund. You can transfer once, at no cost, to a public class within the next 12 months, as long as space is available.
If you don’t attend, or don’t finish the training: No refund. This includes not completing the pre-work, arriving late, or leaving early, since the full course is required for certification. Reach out and we’ll help you find a future class.
Pre-work
Our classes include 1 to 1.5 hours of self-paced online pre-work through the National Council for Mental Wellbeing. You can save your progress and come back to it, so it doesn’t need to be done in one sitting. It must be finished before class to receive your certification.
If we need to cancel or reschedule
Occasionally we may need to cancel or reschedule a class because of low enrollment, instructor illness, severe weather, or other circumstances outside our control. If that happens, we’ll let you know as soon as possible, and you can choose a full refund or a free transfer to another class.
Private team trainings
Private trainings are for groups of 5 to 30 people and are confirmed once we’ve agreed on a date and your quote is accepted.
Final headcount: Your date and final number of participants must be locked in at least 14 days before the training so we can order materials. You’ll be billed for the confirmed headcount, even if fewer people attend.
14 or more days before the training: You can reschedule once at no cost, or cancel for a full refund of anything you’ve paid.
Less than 14 days before the training: You can reschedule once, but any costs we’ve already paid, such as participant materials and travel, will be billed.
If your quote or agreement includes different terms, those terms apply.
How to cancel or transfer
Email us at info@casualfridaygolf.com with your name, the class date, and whether you’d like to cancel or transfer. The date we receive your email is the date we use for this policy.
Approved refunds are sent to your original payment method within 10 business days. Your bank may take a few extra days to show it.
Questions
If something comes up that this policy doesn’t cover, reach out. We’re real people and we’ll do our best to work with you. Email info@casualfridaygolf.com.
